FAQs

IS SHIPPING FREE?

We are extremely proud to be providing Free Worldwide Shipping on all items.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international factories we're partnered with. Alternatively, if an item is popular, we might ship your items at different times, in different packages, to prevent holding up your order and get it delivered as fast as possible.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with tracked shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we're afraid that unfortunately, the postal service is out of our control. Please see our refund and return policy for when these might be applicable.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means that you may be liable to pay for duties and related custom fees may be charged once your order arrives to the final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by customs department in your country. For further details of charges, please contact your local custom office.

For product related questions, please feel free to contact us or email us at support@kirahomes.com. Alternatively, you may also talk to our customer support via the Live Chat for clarifications.